Industrial Automation Supplier & Exporter
FAQ
commonproblem
We specialize in import trade and engineering services for a full range of high-end industrial automation products.
1. How can I make payment?
We support multiple secure payment options: PayPal, credit card and wire transfer. Credit card transactions are processed via Cyberpac platform, adopting SSL technology to ensure security, confidentiality and data integrity. PayPal applies high-grade data encryption. Your data is protected by 168-bit SSL encryption, the highest commercial encryption standard available.
2. How will my order be shipped?
Multiple shipping options are available:
• Air freight: 7–10 working days
• Sea freight: 20–35 working days
Carriers: DHL, FedEx, UPS, EMS, SF Express, TNT, etc.
3. What about product quality & warranty?
We guarantee 100% original, brand-new products.
Most manufacturers offer a 12-month warranty. Warranty duration varies between different brands.
4. What is your return policy?
Return Contact
• Email: info@zcenergytech.com
• Address (Mainland China): No.1916, Block A, Intersection of Tonghang Road and Lingfeng Street (Zhengshang Yuhang Mingzhu), Zhengzhou Airport Economic Comprehensive Experiment Zone, Zhengzhou, Henan Province, China
The general terms of sale, supply and payment for your order shall apply.
Return Terms
• Buyer shall bear packaging and shipping costs for returning goods to our warehouse.
• Customized items are non-returnable and non-cancellable, except for product quality defects. We only supply original brand-new products, so such cases are uncommon.
Return requests must be approved by us in advance before shipment.